Questions

Items information

  • 1. Are your items used or new?.
  • All our products are brand new.
  • 2. Can the item be inspected before purchase?
  • As we are an online store, we do not have a showroom. You can view the item along with its detailed description online. We provide pictures for all the products.
  • 3. Can I get a wholesale price if I purchase a large volume of multiple items?
  • Yes, you certainly can. Please refer to our Crazy for Wholesaler page.

Postage information

  • 1. How long will it take to get my item?
  • Standard Parcel Delivery Time:

    If you do not receive the item/items 15 Business Days after our Standard Transit Time to your area, please do not hesitate to Contact Us.

    Location:

    Postcodes

    Business Days After Posting

    Sydney Metro

    1000-2263, 2500-2530, 2555-2574, 2740-2786, 2890

    1~2 Days

    NSW Country

    0200-0299, 2264-2499, 2531-2554, 2575-2647, 2649-2741, 2716, 2720-2730, 2787-2879, 2881-2889, 2891-2898, 2900-2999

    2~3 Days

    Melbourne Metro

    3000-3220, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999

    2~3 Days

    VIC Country

    3221-3334, 3342-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999, 2715, 2717-2719, 2731-2739

    3~7 Days

    Brisbane Metro

    4000-4299, 4500-4549, 9000-9299, 9400-9596, 9700-9799

    2~3 Days

    OLD Country – South

    4300-4449, 4550-4689, 9597-9599, 9880-9919

    3~7 Days

    OLD Country - North

    4450-4499, 4690-4899, 9920-9959, 9960-9999

    3~7 Days

    Adelaide Metro

    5000-5199, 5800-5999

    3~5 Days

    SA Country

    5200-5749, 2880

    5~10 Days

    Perth Metro

    6000-6214, 6800-6999

    3~5 Days

    WA Country - Near

    6215-6699

    5~10 Days

    Tasmania

    7000-7999

    5~10 Days

    NT - Near

    0800-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0887-0999

    5~10 Day

  • 2. Where are the items posted from?
  • We post from Sydney, Australia.
  • 3. Do you offer international postage?
  • At present, we only ship within Australia.
  • 4. To save shipping costs, can I pick the purchase from your warehouse?
  • Yes, you can. Kindly call first to make an appointment before coming for pickup. However, we cannot give any discount for pick up and price is the same as that at website.
  • 5. How soon will my items be dispatched?
  • Once your payment is cleared, the items will be dispatched.
    Based on your payment method, please allow for the following:

    • PayPal: 1-2 business days.
    • Bank deposit: 3-6 business days
  • 6. I am not home. What happens to my items?
  • Your up-to date contact details must be made available on our website through your account portal. Your courier will either contact you on your contact phone number or leave a calling card, and can co-ordinate delivery with you from that point. For items sent via Australia Posts eParcel courier service, a card will be left in your letterbox to allow collection from the post office.
  • 7. Do you offer express post?
  • Yes, it is available, additional fees apply.
  • 8. How do I track my items?
  • Orders are sent via Australia Post. If orders sending by letters which is not trackable. If orders sending by eparcel which is trackable. You will be able to view your order details through our website with the tracking number.Tracking numbers with Australia Post & can be tracked on www.auspost.com.au/track

Payment information

  • 1. What are your payment methods?
  • We accept the following: PayPal | MasterCard | Visa
  • 2. How long does it take to process payments?
    • PayPal – 1-2 days
    • Electronic Transfer/Bank Deposit – 3-5 days

    Please note that all payments are allocated from Monday – Friday during standard BUSINESS HOURS. (9.00a.m. - 5.00p.m. AEST) (Australian Eastern Standard Time)

  • 3. It appears my item still shows as unpaid?
  • Please note that payment clearing and allocation times are as follows:

    • PayPal 1-2 days
    • PayPal eCheque 5-7 days
    • Electronic Transfer/Bank Deposit 3-5 days

    At times, things do get missed, to speed things up, please send through:

    • Payment method
    • Amount
    • Day of payment
    • Reference comment

    We will contact you if we need more information from you.

  • 4. Can I combine postage on my items?
  • At present, we do not offer combined postage. However, we do offer efficient dispatch and delivery of your items.

Returns information

  • 1. What is the return policy?
  • We accept returns. Items must be returned within: 14 days. Refunds will be given as money back. The buyer pays for return postage. Please refer to our Return Policy in detail as there are conditions for return.
  • 2. What are your warranty terms?
  • Phone cases/ mobile accessories have 3 months warranty, camera or any appliances come with a 1 year guarantee

    The following terms and conditions apply to this manufacturer warranty:

    • * Damages due to misuse by user or during delivery will not be covered by this warranty
    • * All accessories and bonus gift are not covered by this warranty also.

Other important information

Our Customer Service Promise

We are crazy about our products; they are great value for money and we pride ourselves on our excellent customer service. We allow the results to speak for us; we get over 30,000 orders a month.

If you are not satisfied with your item purchase, please contact us first before leaving negative feedback. We prefer to clear any misunderstanding which may arise.

  • 1. Can the item be inspected before purchase?
  • As we are an online store, you can view the item along with its description online.
  • 2. Can I cancel my order after purchase?
  • Due to automation, it may be too late to cancel the order once you have paid for it. Please Contact Us immediately in the event you need to cancel your order.
  • 3. Delivery is not complete; I have missing items/parts. What happens?
  • Boxes can be separated during transit. If you do not receive your remaining items within 2-3 business days, please Contact Us. Also, if your items have small parts, check the packaging carefully as at times, they are packed separately within the box.
Top